Full Support From Manufacturer to Completion

Initial Project Discussion

The process begins with an initial discussion of your project requirements. Whether via telephone, email, WhatsApp or Microsoft Teams, our technical team will listen carefully to understand the project context — including substrate, location, project type, scale, programme and any specific commercial or technical requirements.

Key Notes

• No project too early or too late in the process
• Confidential discussion — no commercial pressure
• Available by phone, email, WhatsApp or Microsoft Teams
• International enquiries welcome from across GCC markets

Technical Review

Following initial discussion, our team will review the project requirements in technical detail. Where drawings, specifications or substrate information have been provided, this will be reviewed as part of the technical assessment to ensure the correct system recommendation is made.

Key Notes

• Substrate assessment guidance provided
• Review of drawings and specifications where provided
• Technical questions welcomed and answered factually
• No unsupported technical claims — everything verifiable

System Selection

Based on the project requirements and technical review, the most appropriate system or systems from the Liquid Coatings by Forti Nova GCC range will be recommended. System selection considers substrate type, exposure conditions, project programme, application methodology and long-term performance requirements.

Key Notes

• Recommendation from four specialist systems: BelowGrade, SprayGrade, TopSpray35, FireGuard Pro200
• Multi-system projects can be addressed within a single project discussion
• System selection rationale clearly explained
• Alternative options discussed openly where relevant

Specification Guidance

Once a system is selected, Liquid Coatings by Forti Nova can assist with specification development — including system descriptions, application parameters, substrate preparation requirements and quality assurance provisions. Technical Data Sheets, Safety Data Sheets and classification documentation are available to support formal project specifications.

Key Notes

• System specification text guidance available
• Technical Data Sheets provided on request
• Safety Data Sheets provided on request
• Classification documentation (FireGuard Pro200) available for specification

Training & Deployment Support

For projects proceeding to application, training support is available to ensure correct system application, mixing methodology, equipment setup and quality control. Applicator competency is a critical factor in long-term system performance — Liquid Coatings by Forti Nova supports this through training guidance as part of the project support process.

Key Notes

• Application training guidance available
• Equipment and mixing methodology support
• Quality control guidance for application teams
• Ongoing technical support during application phase

Manufacturer-Backed Support

Throughout the project, Liquid Coatings by Forti Nova provides manufacturer-backed technical support. This means direct access to product and system knowledge — not a third-party distributor interpretation. Technical queries during application are answered promptly by our team with full product knowledge.

Key Notes

• Direct manufacturer technical knowledge — not intermediary
• Rapid response to technical queries during application
• Problem-solving support if application challenges arise
• Consistent technical position from specification through to completion

Ongoing Project Assistance

For larger and longer-duration commercial and infrastructure projects, ongoing assistance is available as required. This includes continued technical guidance, application support and, for qualifying large-scale opportunities, direct international engagement including on-site technical visits where commercially appropriate.

Key Notes

• Ongoing support for extended project programmes
• International engagement for qualifying large-scale projects
• Post-application technical guidance available
• Long-term specialist partner relationship — not a one-project model